Compare commits
1 Commits
| Author | SHA1 | Date | |
|---|---|---|---|
| 20fb6efab0 |
@@ -20,3 +20,4 @@ include start.sh
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include milter.rc
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include milter.rc
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include milter.rc7
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include milter.rc7
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include milter.cfg
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include milter.cfg
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include rhsbl.m4
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@@ -1,5 +1,14 @@
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Here is a history of user visible changes to Python milter.
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Here is a history of user visible changes to Python milter.
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0.7.2 Return unknown for invalid ip address in mechanism
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Recognize dynamic PTR names, and don't count them as authentication.
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Three strikes and yer out rule.
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Block softfail by default when no PTR or HELO
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Return unknown for null mechanism
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Return unknown for invalid ip address in mechanism
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Try best guess on HELO also
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Expand setreply for common errors
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make rhsbl.m4 hack available for sendmail.mc
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0.7.1 Handle modifying mislabeled multipart messages without an exception
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0.7.1 Handle modifying mislabeled multipart messages without an exception
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Support setbacklog, setmlreply
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Support setbacklog, setmlreply
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Allow multi-recipient CBV
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Allow multi-recipient CBV
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@@ -1,10 +1,30 @@
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Checking in mime.py;
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/bms/cvs/milter/mime.py,v <-- mime.py
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new revision: 1.56; previous revision: 1.55
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done
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Checking in spf.py;
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/bms/cvs/milter/spf.py,v <-- spf.py
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new revision: 1.18; previous revision: 1.17
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done
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Checking in testmime.py;
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/bms/cvs/milter/testmime.py,v <-- testmime.py
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new revision: 1.19; previous revision: 1.18
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Auto whitelist based on outgoing email - perhaps with magic subject
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or recipient prefix.
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Can't output messages with malformed rfc822 attachments.
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Use python exceptions in SPF to cleanly handle unknown and error results.
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Example malformed SPF:
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onvunvuvvx.usafisnews.org text "v=spf1 mx ptr ip4:207.44.199.970 -all"
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Move milter,Milter,mime,spf modules to pymilter
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Move milter,Milter,mime,spf modules to pymilter
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milter package will have bms.py application
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milter package will have bms.py application
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spf.py has no recursion bound on CNAME lookup
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Support SMTP AUTH and disable SPF checks when connection is authorized.
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Support SMTP AUTH and disable SPF checks when connection is authorized.
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Web admin interface
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Web admin interface
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RHSBL
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Check valid domains allowed by internal senders to detect PCs infected
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Check valid domains allowed by internal senders to detect PCs infected
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with spam trojans.
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with spam trojans.
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Do CBV (callback verification) for mail with no published SPF record.
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Do CBV (callback verification) for mail with no published SPF record.
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@@ -52,3 +72,4 @@ Wrap smfi_setbacklog(int) - but it is only available in sendmail >= 8.12.3,
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Need a test module to feed sample messages to a milter though a live
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Need a test module to feed sample messages to a milter though a live
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sendmail and SMTP. The mockup currently used is probably not very accurate,
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sendmail and SMTP. The mockup currently used is probably not very accurate,
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and doesn't test the threading code.
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and doesn't test the threading code.
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@@ -1,6 +1,30 @@
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#!/usr/bin/env python
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#!/usr/bin/env python
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# A simple milter.
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# A simple milter.
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# $Log$
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# $Log$
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# Revision 1.126 2004/11/24 14:39:38 stuart
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# Also accept softfail if valid PTR or HELO.
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#
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# Revision 1.125 2004/11/19 16:40:14 stuart
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# Block softfail except for listed domains.
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#
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# Revision 1.124 2004/11/19 06:18:04 stuart
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# block softfail for configured domains only
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#
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# Revision 1.123 2004/11/18 20:36:49 stuart
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# Recognize more dynamic hosts. Ignore dynamic PTR for best_guess.
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#
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# Revision 1.122 2004/11/18 17:16:10 stuart
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# Recognize more dynamic ips.
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#
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# Revision 1.121 2004/11/09 22:37:48 stuart
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# Don't accept helo names which are dynamic IP addresses.
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#
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# Revision 1.120 2004/11/09 20:33:50 stuart
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# Recognize more dynamic PTR variations.
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#
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# Revision 1.118 2004/08/30 21:19:50 stuart
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# Try best guess for HELO, expand setreply for common errors
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#
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# Revision 1.117 2004/08/23 02:27:53 stuart
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# Revision 1.117 2004/08/23 02:27:53 stuart
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# Allow multi rcpt CBV. Add some multiline replies.
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# Allow multi rcpt CBV. Add some multiline replies.
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#
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#
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@@ -292,6 +316,7 @@ srs = None
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srs_reject_spoofed = False
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srs_reject_spoofed = False
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srs_fwdomain = None
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srs_fwdomain = None
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spf_reject_neutral = ()
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spf_reject_neutral = ()
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spf_accept_softfail = ()
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spf_best_guess = False
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spf_best_guess = False
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spf_reject_noptr = False
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spf_reject_noptr = False
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timeout = 600
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timeout = 600
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@@ -401,6 +426,7 @@ def read_config(list):
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global dspam_dict, dspam_users, dspam_userdir, dspam_exempt
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global dspam_dict, dspam_users, dspam_userdir, dspam_exempt
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global dspam_screener,dspam_whitelist,dspam_reject,dspam_sizelimit
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global dspam_screener,dspam_whitelist,dspam_reject,dspam_sizelimit
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global spf_reject_neutral,spf_best_guess,SRS,spf_reject_noptr
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global spf_reject_neutral,spf_best_guess,SRS,spf_reject_noptr
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global spf_accept_softfail
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dspam_dict = cp.getdefault('dspam','dspam_dict')
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dspam_dict = cp.getdefault('dspam','dspam_dict')
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dspam_exempt = cp.getaddrset('dspam','dspam_exempt')
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dspam_exempt = cp.getaddrset('dspam','dspam_exempt')
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dspam_whitelist = cp.getaddrset('dspam','dspam_whitelist')
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dspam_whitelist = cp.getaddrset('dspam','dspam_whitelist')
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@@ -414,6 +440,7 @@ def read_config(list):
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if spf:
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if spf:
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spf.DELEGATE = cp.getdefault('spf','delegate')
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spf.DELEGATE = cp.getdefault('spf','delegate')
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spf_reject_neutral = cp.getlist('spf','reject_neutral')
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spf_reject_neutral = cp.getlist('spf','reject_neutral')
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spf_accept_softfail = cp.getlist('spf','accept_softfail')
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spf_best_guess = cp.getboolean('spf','best_guess')
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spf_best_guess = cp.getboolean('spf','best_guess')
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spf_reject_noptr = cp.getboolean('spf','reject_noptr')
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spf_reject_noptr = cp.getboolean('spf','reject_noptr')
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srs_config = cp.getdefault('srs','config')
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srs_config = cp.getdefault('srs','config')
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@@ -461,6 +488,43 @@ def parse_header(val):
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except LookupError: pass
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except LookupError: pass
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return val
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return val
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ip3 = re.compile('([0-9]{1,3})[.-]([0-9]{1,3})[.-]([0-9]{1,3})')
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rehmac = re.compile('h[0-9a-f]{12}[.]|pcp[0-9]{6,10}pcs[.]|no-reverse')
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def dynip(host,addr):
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"""Return True if hostname is for a dynamic ip.
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Examples:
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>>> is_dynip('post3.fabulousdealz.com','69.60.99.112')
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False
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>>> is_dynip('adsl-69-208-201-177.dsl.emhril.ameritech.net','69.208.201.177')
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True
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"""
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if host.startswith('[') and host.endswith(']'):
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return True
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if addr:
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if host.find(addr) >= 0: return True
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a = addr.split('.')
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m = ip3.search(host)
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if m:
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g = list(m.groups())
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if g == a[1:] or g == a[:3]: return True
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g.reverse()
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if g == a[1:] or g == a[:3]: return True
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if rehmac.search(host): return True
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if host.find("-%s." % '-'.join(a[2:])) >= 0: return True
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if host.find("w%s." % '-'.join(a[:2])) >= 0: return True
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if host.find(''.join(a[:3])) >= 0: return True
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if host.find(''.join(a[1:])) >= 0: return True
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x = "%02x%02x%02x%02x" % tuple(map(int,a))
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if host.lower().find(x) >= 0: return True
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z = [n.zfill(3) for n in a]
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if host.find('-'.join(z)) >= 0: return True
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if host.find("-%s." % '-'.join(z[2:])) >= 0: return True
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if host.find("%s." % ''.join(z[2:])) >= 0: return True
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if host.find(''.join(z)) >= 0: return True
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return False
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class bmsMilter(Milter.Milter):
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class bmsMilter(Milter.Milter):
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"""Milter to replace attachments poisonous to Windows with a WARNING message,
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"""Milter to replace attachments poisonous to Windows with a WARNING message,
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check SPF, and other anti-forgery features, and implement wiretapping
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check SPF, and other anti-forgery features, and implement wiretapping
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@@ -500,7 +564,6 @@ class bmsMilter(Milter.Milter):
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self.log('%s: %s' % (name,val))
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self.log('%s: %s' % (name,val))
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def connect(self,hostname,unused,hostaddr):
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def connect(self,hostname,unused,hostaddr):
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self.missing_ptr = hostname.startswith('[') and hostname.endswith(']')
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self.internal_connection = False
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self.internal_connection = False
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self.trusted_relay = False
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self.trusted_relay = False
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self.receiver = self.getsymval('j')
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self.receiver = self.getsymval('j')
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@@ -517,6 +580,7 @@ class bmsMilter(Milter.Milter):
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self.connectip = ipaddr
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self.connectip = ipaddr
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else:
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else:
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self.connectip = None
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self.connectip = None
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self.missing_ptr = dynip(hostname,self.connectip)
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for pat in internal_connect:
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for pat in internal_connect:
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if fnmatchcase(hostname,pat):
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if fnmatchcase(hostname,pat):
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self.internal_connection = True
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self.internal_connection = True
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@@ -602,37 +666,51 @@ class bmsMilter(Milter.Milter):
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q.set_default_explanation('SPF fail: see http://spf.pobox.com/why.html')
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q.set_default_explanation('SPF fail: see http://spf.pobox.com/why.html')
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res,code,txt = q.check()
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res,code,txt = q.check()
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receiver = self.receiver
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receiver = self.receiver
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if res == 'none':
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if res in ('none', 'softfail'):
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if self.mailfrom != '<>':
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if self.mailfrom != '<>':
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# check hello name via spf
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# check hello name via spf
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hres,hcode,htxt = spf.check(self.connectip,'',self.hello_name)
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h = spf.query(self.connectip,'',self.hello_name)
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hres,hcode,htxt = h.check()
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if hres in ('deny','fail','neutral','softfail'):
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if hres in ('deny','fail','neutral','softfail'):
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self.log('REJECT: hello SPF: %s 550 %s' % (hres,htxt))
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self.log('REJECT: hello SPF: %s 550 %s' % (hres,htxt))
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self.setreply('550','5.7.1',htxt,
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self.setreply('550','5.7.1',htxt,
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"The hostname given in your MTA's HELO response is not listed",
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"The hostname given in your MTA's HELO response is not listed",
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"as a legitimate MTA in the SPF records for your domain.",
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"as a legitimate MTA in the SPF records for your domain. If you",
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"If you get this bounce, the message was not in fact a forgery,",
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"get this bounce, the message was not in fact a forgery, and you",
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"and you should notify your email administrator of the problem."
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"should IMMEDIATELY notify your email administrator of the problem."
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)
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)
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return Milter.REJECT
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return Milter.REJECT
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if spf_best_guess:
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if hres == 'none' and spf_best_guess \
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and not dynip(self.hello_name,self.connectip):
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hres,hcode,htxt = h.best_guess()
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else: hres = res
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if spf_best_guess and res == 'none':
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#self.log('SPF: no record published, guessing')
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#self.log('SPF: no record published, guessing')
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q.set_default_explanation(
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q.set_default_explanation(
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'SPF guess: see http://spf.pobox.com/why.html')
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'SPF guess: see http://spf.pobox.com/why.html')
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# best_guess should not result in fail
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# best_guess should not result in fail
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if self.missing_ptr:
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# ignore dynamic PTR for best guess
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res,code,txt = q.best_guess('v=spf1 a/24 mx/24')
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else:
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res,code,txt = q.best_guess()
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res,code,txt = q.best_guess()
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receiver += ': guessing'
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receiver += ': guessing'
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if self.missing_ptr and res in ('neutral', 'none') and spf_reject_noptr:
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if self.missing_ptr and res in ('neutral', 'none') \
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self.log('REJECT: no PTR or SPF')
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and spf_reject_noptr and hres != 'pass':
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self.log('REJECT: no PTR, HELO or SPF')
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self.setreply('550','5.7.1',
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self.setreply('550','5.7.1',
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'You must have a reverse lookup or publish SPF: http://spf.pobox.com'
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'You must have a reverse lookup or publish SPF: http://spf.pobox.com',
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'Contact your mail administrator IMMEDIATELY! Your mail server is',
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'severely misconfigured. It has no PTR record (dynamic PTR records',
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"that contain your IP don't count), an invalid HELO, and no SPF record."
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)
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)
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return Milter.REJECT
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return Milter.REJECT
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if res in ('deny', 'fail'):
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if res in ('deny', 'fail'):
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self.log('REJECT: SPF %s %i %s' % (res,code,txt))
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self.log('REJECT: SPF %s %i %s' % (res,code,txt))
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self.setreply(str(code),'5.7.1',txt)
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self.setreply(str(code),'5.7.1',txt)
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return Milter.REJECT
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return Milter.REJECT
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if res == 'softfail':
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if res == 'softfail' and not q.o in spf_accept_softfail:
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if self.missing_ptr and spf_reject_noptr and hres != 'pass':
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self.log('TEMPFAIL: SPF %s 450 %s' % (res,txt))
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self.log('TEMPFAIL: SPF %s 450 %s' % (res,txt))
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self.setreply('450','4.3.0',
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self.setreply('450','4.3.0',
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'SPF softfail: will keep trying until your SPF record is fixed.',
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'SPF softfail: will keep trying until your SPF record is fixed.',
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@@ -640,7 +718,7 @@ class bmsMilter(Milter.Milter):
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'legitimate. Your administrator has published SPF records in a',
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'legitimate. Your administrator has published SPF records in a',
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'testing mode. The SPF record reported your email as a forgery,',
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'testing mode. The SPF record reported your email as a forgery,',
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'which is a mistake if you are reading this. Please notify your',
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'which is a mistake if you are reading this. Please notify your',
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'administrator of the problem.'
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'administrator of the problem immediately.'
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)
|
)
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return Milter.TEMPFAIL
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return Milter.TEMPFAIL
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if res == 'neutral' and q.o in spf_reject_neutral:
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if res == 'neutral' and q.o in spf_reject_neutral:
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@@ -655,6 +733,11 @@ class bmsMilter(Milter.Milter):
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)
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)
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return Milter.REJECT
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return Milter.REJECT
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if res == 'error':
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if res == 'error':
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if code >= 500:
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self.log('REJECT: SPF %s %i %s' % (res,code,txt))
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self.setreply(str(code),'5.7.1',txt)
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return Milter.REJECT
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self.log('TEMPFAIL: SPF %s %i %s' % (res,code,txt))
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self.setreply(str(code),'4.3.0',txt)
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self.setreply(str(code),'4.3.0',txt)
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return Milter.TEMPFAIL
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return Milter.TEMPFAIL
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self.add_header('Received-SPF',q.get_header(res,receiver))
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self.add_header('Received-SPF',q.get_header(res,receiver))
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@@ -985,6 +1068,9 @@ class bmsMilter(Milter.Milter):
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self.tempname = None
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self.tempname = None
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if exc_type == email.Errors.BoundaryError:
|
if exc_type == email.Errors.BoundaryError:
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self.log("MALFORMED: %s" % fname) # log filename
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self.log("MALFORMED: %s" % fname) # log filename
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if self.internal_connection:
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# accept anyway for now
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return Milter.ACCEPT
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self.setreply('554','5.7.7',
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self.setreply('554','5.7.7',
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'Boundary error in your message, are you a spammer?')
|
'Boundary error in your message, are you a spammer?')
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return Milter.REJECT
|
return Milter.REJECT
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+5
-2
@@ -20,10 +20,11 @@ log_headers = 0
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;check_user = joe@mycorp.com, mary@mycorp.com, file:bigcorp.com
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;check_user = joe@mycorp.com, mary@mycorp.com, file:bigcorp.com
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# reject mail with these case insensitive strings in the subject
|
# reject mail with these case insensitive strings in the subject
|
||||||
porn_words = penis, breast, pussy, horse cock, porn, xenical, diet pill, d1ck,
|
porn_words = penis, breast, pussy, horse cock, porn, xenical, diet pill, d1ck,
|
||||||
vi*gra, vi-a-gra, viag, tits, p0rn, hunza, horny, sexy, c0ck,
|
vi*gra, vi-a-gra, viag, tits, p0rn, hunza, horny, sexy, c0ck, xanaax,
|
||||||
p-e-n-i-s, hydrocodone, vicodin, xanax, vicod1n, x@nax, diazepam,
|
p-e-n-i-s, hydrocodone, vicodin, xanax, vicod1n, x@nax, diazepam,
|
||||||
v1@gra, xan@x, cialis, ci@lis, frëe, xãnax, valíum, vãlium, via-gra,
|
v1@gra, xan@x, cialis, ci@lis, frëe, xãnax, valíum, vãlium, via-gra,
|
||||||
x@n3x, vicod3n, penís, c0d1n, phentermine, en1arge, dip1oma, v1codin
|
x@n3x, vicod3n, penís, c0d1n, phentermine, en1arge, dip1oma, v1codin,
|
||||||
|
valium, rolex
|
||||||
# reject mail with these case sensitive strings in the subject
|
# reject mail with these case sensitive strings in the subject
|
||||||
spam_words = $$$, !!!, XXX, FREE, HGH
|
spam_words = $$$, !!!, XXX, FREE, HGH
|
||||||
|
|
||||||
@@ -68,6 +69,8 @@ reject_spoofed = 0
|
|||||||
;best_guess = 0
|
;best_guess = 0
|
||||||
# reject senders that have neither PTR nor SPF records
|
# reject senders that have neither PTR nor SPF records
|
||||||
;reject_noptr = 0
|
;reject_noptr = 0
|
||||||
|
# always accept softfail from these domains
|
||||||
|
;accept_softfail = bounces.amazon.com
|
||||||
|
|
||||||
# features intended to clean up outgoing mail
|
# features intended to clean up outgoing mail
|
||||||
[scrub]
|
[scrub]
|
||||||
|
|||||||
+75
-7
@@ -24,7 +24,7 @@ ALT="Viewable With Any Browser" BORDER="0"></A>
|
|||||||
Stuart D. Gathman</a><br>
|
Stuart D. Gathman</a><br>
|
||||||
This web page is written by Stuart D. Gathman<br>and<br>sponsored by
|
This web page is written by Stuart D. Gathman<br>and<br>sponsored by
|
||||||
<a href="http://www.bmsi.com">Business Management Systems, Inc.</a> <br>
|
<a href="http://www.bmsi.com">Business Management Systems, Inc.</a> <br>
|
||||||
Last updated Aug 06, 2004</h4>
|
Last updated Nov 24, 2004</h4>
|
||||||
|
|
||||||
See the <a href="faq.html">FAQ</a> | <a href="#download">Download now</a> |
|
See the <a href="faq.html">FAQ</a> | <a href="#download">Download now</a> |
|
||||||
<a href="/mailman/listinfo/pymilter">Subscribe to mailing list</a> |
|
<a href="/mailman/listinfo/pymilter">Subscribe to mailing list</a> |
|
||||||
@@ -43,14 +43,52 @@ separation features to enhance security.
|
|||||||
I recommend upgrading.
|
I recommend upgrading.
|
||||||
|
|
||||||
<h2> Recent Changes </h2>
|
<h2> Recent Changes </h2>
|
||||||
|
|
||||||
|
Release 0.7.2 tightens the authentication screws with a "3 strikes and
|
||||||
|
your out" policy. A sender must have a valid PTR, HELO, or SPF record
|
||||||
|
to send email. Specific senders can be whitelisted using the
|
||||||
|
"delegate" option in the spf configuration section by adding a
|
||||||
|
default SPF record for them. The PTR and HELO are required
|
||||||
|
by RFC anyway, so this is not an unreasonable requirement.
|
||||||
|
There is now a coherent policy for an SPF softfail result. A softfail
|
||||||
|
is accepted if there is a valid PTR or HELO, or if the domain
|
||||||
|
is listed in the "accept_softfail" option of the spf configuration section.
|
||||||
|
A neutral result is accepted by default if there is a valid PTR or
|
||||||
|
HELO, (and the SPF record was not guessed), unless the domain is listed in the
|
||||||
|
"reject_neutral" option. Common forms of PTR records for dynamic IPs are
|
||||||
|
recognized, and do not count as a valid PTR. This does not prevent anyone
|
||||||
|
from sending mail from a dynamic IP - they just need to configure a
|
||||||
|
valid HELO name or publish an SPF record.
|
||||||
|
<p>
|
||||||
The RPM for release 0.7.0 moves the config file and socket locations to
|
The RPM for release 0.7.0 moves the config file and socket locations to
|
||||||
/etc/mail and /var/run/milter respectively. We now parse Microsoft CID records
|
/etc/mail and /var/run/milter respectively. We now parse Microsoft CID records
|
||||||
- but only hotmail.com uses them. They seem to have a patent on the brilliant
|
- but only hotmail.com uses them. They seem to have applied for a patent on
|
||||||
idea of examining the mail headers to see who the message is from.
|
the brilliant idea of examining the mail headers to see who the message is
|
||||||
We aren't doing that here, so not to worry - but I am not a lawyer, so if you
|
from. We aren't doing that here, so not to worry - but I am not a lawyer, so
|
||||||
are worried, change spf.py around line 626 to return None instead of
|
if you are worried, change spf.py around line 626 to return None instead of
|
||||||
calling CIDParser(). There is a new option to reject mail with no PTR
|
calling CIDParser(). There is a new option to reject mail with no PTR
|
||||||
and no SPF.
|
and no SPF.
|
||||||
|
<p>
|
||||||
|
Microsoft is pushing an anti-opensource license for their pending patent
|
||||||
|
along with their sender-ID proposal before the IETF.
|
||||||
|
It is royalty free - but requires anyone distributing a binary they've
|
||||||
|
compiled from source to sign a license agreement. The Apache Software
|
||||||
|
Foundation <a
|
||||||
|
href="http://www.apache.org/foundation/docs/sender-id-position.html"> explains
|
||||||
|
the problem with sender-ID</a>, and Debian <a
|
||||||
|
href="http://www.debian.org/News/2004/20040904">concurs</a>. Since
|
||||||
|
the <a href="http://download.microsoft.com/download/4/3/9/439b024b-09fd-44ee-8ff0-10e834004c36/senderid_FAQ.PDF">Microsoft license</a> is
|
||||||
|
<a href="http://www.circleid.com/article/732_0_1_0_C/">incompatible with free
|
||||||
|
software in general</a> and the <a
|
||||||
|
href="http://www.imc.org/ietf-mxcomp/mail-archive/msg03678.html">GPL in
|
||||||
|
particular</a>, Python milter will not be able to implement sender-ID in its
|
||||||
|
current form. This was, no doubt, Microsoft's intent all along.
|
||||||
|
<p>
|
||||||
|
Sender-ID attempts to do for RFC2822 headers what SPF does for RFC2821 headers.
|
||||||
|
Unlike SPF, it has never been tried, and is encumbered by a stupid patent. I
|
||||||
|
recommend ignoring it and continuing to implement and improve SPF until a
|
||||||
|
working and unencumbered proposal for RFC2822 headers surfaces.
|
||||||
|
|
||||||
<p>
|
<p>
|
||||||
<a href="http://spf.pobox.com">
|
<a href="http://spf.pobox.com">
|
||||||
<img src="SPF.gif" align=left alt="SPF logo"></a>
|
<img src="SPF.gif" align=left alt="SPF logo"></a>
|
||||||
@@ -168,13 +206,40 @@ in the <a href="milter.cfg">sample config file</a> for the bms.py milter.
|
|||||||
|
|
||||||
<h3><a name=download>Downloading</a></h3>
|
<h3><a name=download>Downloading</a></h3>
|
||||||
|
|
||||||
The latest stable release is <a href="#stable">0.7.0</a>. A stable
|
The latest stable release is <a href="#stable">0.7.2</a>. A stable
|
||||||
release is one which has been installed (and working correctly) on
|
release is one which has been installed (and working correctly) on
|
||||||
production systems long enough to convince me that it is stable. As
|
production systems long enough to convince me that it is stable. As
|
||||||
the package gains more features and complexity, stable will mean no
|
the package gains more features and complexity, stable will mean no
|
||||||
bug reports from outside users either.
|
bug reports from outside users either.
|
||||||
<p>
|
<p>
|
||||||
The latest version is 0.7.0-1. See the <a href=NEWS>Change Log</a>.
|
The latest version is 0.7.2-2. See the <a href=NEWS>Change Log</a>.
|
||||||
|
PLEASE NOTE - if you are using the modules, but not the bms milter application,
|
||||||
|
then ignore the RPMs and milter.spec. Use 'python setup.py bdist_rpm' to
|
||||||
|
build source and binary rpms that do not include the milter application.
|
||||||
|
<p>
|
||||||
|
I want to split the bms milter application to a new project once I figure
|
||||||
|
out the renaming. The current plan is to rename 'milter' to 'pymilter', which
|
||||||
|
will have the Python modules. The bms milter application will still be named
|
||||||
|
'milter' and depend on pymilter (so that my installs won't notice anything).
|
||||||
|
<p>
|
||||||
|
<a name="stable"><b>Stable</b></a>
|
||||||
|
<a href="http://bmsi.com/python/milter-0.7.2.tar.gz">
|
||||||
|
milter-0.7.2.tar.gz</a> Three strikes and your out policy. Some SPF fixes.
|
||||||
|
Recognizes PTR records for dynamic IPs.
|
||||||
|
<p>
|
||||||
|
<a href="http://bmsi.com/python/milter-0.7.1.tar.gz">
|
||||||
|
milter-0.7.1.tar.gz</a> Support setmlreply, handle some more exceptions
|
||||||
|
for malformed spam. Compiling pymilter with sendmail-8.12.10, requires
|
||||||
|
sendmail-devel with _FFR_MULTILINE set. The binary will work with older
|
||||||
|
sendmails. The _FFR_MULTILINE option only affects libmilter.a.
|
||||||
|
<br>
|
||||||
|
<a href="http://bmsi.com/linux/rh72/milter-0.7.1-1.i386.rpm">
|
||||||
|
milter-0.7.1-1.i386.rpm</a> Binary RPM for Redhat 7.x, now requires
|
||||||
|
sendmail-8.12 and <a href="http://www.python.org/2.3.3/rpms.html">
|
||||||
|
python2.3</a>.
|
||||||
|
<br>
|
||||||
|
<a href="http://bmsi.com/linux/rh9/milter-0.7.1-1.src.rpm">
|
||||||
|
milter-0.7.1-1.src.rpm</a> Source RPM for Redhat 9,7.x.
|
||||||
<p>
|
<p>
|
||||||
<a name="stable"><b>Stable</b></a>
|
<a name="stable"><b>Stable</b></a>
|
||||||
<a href="http://bmsi.com/python/milter-0.7.0.tar.gz">
|
<a href="http://bmsi.com/python/milter-0.7.0.tar.gz">
|
||||||
@@ -191,6 +256,9 @@ milter-0.7.0-1rh9.i386.rpm</a> Binary RPM for Redhat 9, requires
|
|||||||
sendmail-8.12 and <a href="http://www.python.org/2.3.3/rpms.html">
|
sendmail-8.12 and <a href="http://www.python.org/2.3.3/rpms.html">
|
||||||
python2.3</a>.
|
python2.3</a>.
|
||||||
<br>
|
<br>
|
||||||
|
<a href="http://bmsi.com/aix/milter-0.7.0-1.ppc.rpm">
|
||||||
|
milter-0.7.0-1.ppc.rpm</a> Binary RPM for AIX, requires sendmail-8.13.1.
|
||||||
|
<br>
|
||||||
<a href="http://bmsi.com/linux/rh9/milter-0.7.0-1.src.rpm">
|
<a href="http://bmsi.com/linux/rh9/milter-0.7.0-1.src.rpm">
|
||||||
milter-0.7.0-1.src.rpm</a> Source RPM for Redhat 9,7.x.
|
milter-0.7.0-1.src.rpm</a> Source RPM for Redhat 9,7.x.
|
||||||
<p>
|
<p>
|
||||||
|
|||||||
+31
-4
@@ -1,6 +1,6 @@
|
|||||||
%define name milter
|
%define name milter
|
||||||
%define version 0.7.1
|
%define version 0.7.2
|
||||||
%define release 1
|
%define release 2
|
||||||
# Redhat 7.x and earlier (multiple ps lines per thread)
|
# Redhat 7.x and earlier (multiple ps lines per thread)
|
||||||
%define sysvinit milter.rc7
|
%define sysvinit milter.rc7
|
||||||
# RH9, other systems (single ps line per process)
|
# RH9, other systems (single ps line per process)
|
||||||
@@ -25,6 +25,9 @@ Vendor: Stuart D. Gathman <stuart@bmsi.com>
|
|||||||
Packager: Stuart D. Gathman <stuart@bmsi.com>
|
Packager: Stuart D. Gathman <stuart@bmsi.com>
|
||||||
Url: http://www.bmsi.com/python/milter.html
|
Url: http://www.bmsi.com/python/milter.html
|
||||||
Requires: %{python} >= 2.2.2, sendmail >= 8.12.10
|
Requires: %{python} >= 2.2.2, sendmail >= 8.12.10
|
||||||
|
%ifnos aix4.1
|
||||||
|
Requires: chkconfig
|
||||||
|
%endif
|
||||||
BuildRequires: %{python}-devel >= 2.2.2, sendmail-devel >= 8.12.10
|
BuildRequires: %{python}-devel >= 2.2.2, sendmail-devel >= 8.12.10
|
||||||
|
|
||||||
%description
|
%description
|
||||||
@@ -59,10 +62,15 @@ EOF
|
|||||||
|
|
||||||
# purge saved defanged message copies
|
# purge saved defanged message copies
|
||||||
mkdir -p $RPM_BUILD_ROOT/etc/cron.daily
|
mkdir -p $RPM_BUILD_ROOT/etc/cron.daily
|
||||||
|
%ifos aix4.1
|
||||||
|
R=
|
||||||
|
%else
|
||||||
|
R='-r'
|
||||||
|
%endif
|
||||||
cat >$RPM_BUILD_ROOT/etc/cron.daily/milter <<'EOF'
|
cat >$RPM_BUILD_ROOT/etc/cron.daily/milter <<'EOF'
|
||||||
#!/bin/sh
|
#!/bin/sh
|
||||||
|
|
||||||
find /var/log/milter/save -mtime +7 | xargs -r rm
|
find /var/log/milter/save -mtime +7 | xargs $R rm
|
||||||
EOF
|
EOF
|
||||||
chmod a+x $RPM_BUILD_ROOT/etc/cron.daily/milter
|
chmod a+x $RPM_BUILD_ROOT/etc/cron.daily/milter
|
||||||
|
|
||||||
@@ -96,6 +104,8 @@ EOF
|
|||||||
chmod a+x $RPM_BUILD_ROOT/var/log/milter/start.sh
|
chmod a+x $RPM_BUILD_ROOT/var/log/milter/start.sh
|
||||||
|
|
||||||
mkdir -p $RPM_BUILD_ROOT/var/run/milter
|
mkdir -p $RPM_BUILD_ROOT/var/run/milter
|
||||||
|
mkdir -p $RPM_BUILD_ROOT/usr/share/sendmail-cf/hack
|
||||||
|
cp -p rhsbl.m4 $RPM_BUILD_ROOT/usr/share/sendmail-cf/hack
|
||||||
|
|
||||||
%ifos aix4.1
|
%ifos aix4.1
|
||||||
%post
|
%post
|
||||||
@@ -107,7 +117,13 @@ if [ $1 = 0 ]; then
|
|||||||
fi
|
fi
|
||||||
%else
|
%else
|
||||||
%post
|
%post
|
||||||
echo "pythonsock has moved to /var/run/milter, update /etc/mail/sendmail.cf"
|
#echo "pythonsock has moved to /var/run/milter, update /etc/mail/sendmail.cf"
|
||||||
|
/sbin/chkconfig --add milter
|
||||||
|
|
||||||
|
%preun
|
||||||
|
if [ $1 = 0 ]; then
|
||||||
|
/sbin/chkconfig --del milter
|
||||||
|
fi
|
||||||
%endif
|
%endif
|
||||||
|
|
||||||
%clean
|
%clean
|
||||||
@@ -130,8 +146,19 @@ rm -rf $RPM_BUILD_ROOT
|
|||||||
%config /var/log/milter/start.sh
|
%config /var/log/milter/start.sh
|
||||||
%config /var/log/milter/bms.py
|
%config /var/log/milter/bms.py
|
||||||
%config(noreplace) /etc/mail/pymilter.cfg
|
%config(noreplace) /etc/mail/pymilter.cfg
|
||||||
|
/usr/share/sendmail-cf/hack/rhsbl.m4
|
||||||
|
|
||||||
%changelog
|
%changelog
|
||||||
|
* Mon Aug 30 2004 Stuart Gathman <stuart@bmsi.com> 0.7.2-1
|
||||||
|
- Fix various SPF bugs
|
||||||
|
- Recognize dynamic PTR names, and don't count them as authentication.
|
||||||
|
- Three strikes and yer out rule.
|
||||||
|
- Block softfail by default unless valid PTR or HELO
|
||||||
|
- Return unknown for null mechanism
|
||||||
|
- Return unknown for invalid ip address in mechanism
|
||||||
|
- Try best guess on HELO also
|
||||||
|
- Expand setreply for common errors
|
||||||
|
- make rhsbl.m4 hack available for sendmail.mc
|
||||||
* Sun Aug 22 2004 Stuart Gathman <stuart@bmsi.com> 0.7.1-1
|
* Sun Aug 22 2004 Stuart Gathman <stuart@bmsi.com> 0.7.1-1
|
||||||
- Handle modifying mislabeled multipart messages without an exception
|
- Handle modifying mislabeled multipart messages without an exception
|
||||||
- Support setbacklog, setmlreply
|
- Support setbacklog, setmlreply
|
||||||
|
|||||||
@@ -0,0 +1,44 @@
|
|||||||
|
divert(-1)
|
||||||
|
#
|
||||||
|
# Copyright (c) 2002 Derek J. Balling
|
||||||
|
# All rights reserved.
|
||||||
|
#
|
||||||
|
# Permission to use granted for all purposes. If modifications are made
|
||||||
|
# they are requested to be sent to <dredd@megacity.org> for inclusion in future
|
||||||
|
# versions
|
||||||
|
#
|
||||||
|
# Allows (hopefully) for checking of access.db whitelisting now. This ONLY
|
||||||
|
# works on sendmail-8.12.x ... use on any other version may require tinkering
|
||||||
|
# by you the downloader.
|
||||||
|
#
|
||||||
|
# Incorporates many changes by Sergey S. Mokryshev <mokr@mokr.net>
|
||||||
|
#
|
||||||
|
#
|
||||||
|
|
||||||
|
divert(0)
|
||||||
|
ifdef(`_RHSBL_R_',`dnl',`dnl
|
||||||
|
VERSIONID(`$Id$')
|
||||||
|
define(`_RHSBL_R_',`')
|
||||||
|
ifdef(`_DNSBL_R_',`dnl',`dnl
|
||||||
|
LOCAL_CONFIG
|
||||||
|
# map for DNS based blacklist lookups based on the sender RHS
|
||||||
|
Kdnsbl host -T<TMP>')')
|
||||||
|
divert(-1)
|
||||||
|
define(`_RHSBL_SRV_', `_ARG_')dnl
|
||||||
|
define(`_RHSBL_MSG_', `ifelse(len(X`'_ARG2_),`1',`"550 Mail from " $`'&{RHS} " refused by blackhole site '_RHSBL_SRV_`"',`_ARG2_')')dnl
|
||||||
|
define(`_RHSBL_MSG_TMP_', `ifelse(_ARG3_,`t',`"451 Temporary lookup failure of " $`'&{RHS} " at '_RHSBL_SRV_`"',`_ARG3_')')dnl
|
||||||
|
|
||||||
|
MAILER_DEFINITIONS
|
||||||
|
|
||||||
|
SLocal_check_mail
|
||||||
|
# DNS based RHS spam list blackholes.bmsi.com
|
||||||
|
R$* $: <?> $>CanonAddr $1
|
||||||
|
R<?> $*<@$+.> $: <?> $1<@$2.> $| $>SearchList <+ rhs> $| <F:$1@$2> <D:$2> <>
|
||||||
|
R<?> $* $| <$={Accept}> $: OKSOFAR
|
||||||
|
R<?> $*<@$+.> $| $* $: <?> $(dnsbl $2._RHSBL_SRV_. $: OK $) $(macro {RHS} $@ $2 $)
|
||||||
|
R<?> OK $: OKSOFAR
|
||||||
|
R<?> $*<@$*> $: OKSOFAR
|
||||||
|
ifelse(len(X`'_ARG3_),`1',
|
||||||
|
`R<?>$+<TMP> $: TMPOK',
|
||||||
|
`R<?>$+<TMP> $#error $@ 4.7.1 $: _RHSBL_MSG_TMP_')
|
||||||
|
R<?>$+ $#error $@ 5.7.1 $: _RHSBL_MSG_
|
||||||
@@ -12,7 +12,7 @@ if sys.version < '2.2.3':
|
|||||||
DistributionMetadata.classifiers = None
|
DistributionMetadata.classifiers = None
|
||||||
DistributionMetadata.download_url = None
|
DistributionMetadata.download_url = None
|
||||||
|
|
||||||
setup(name = "milter", version = "0.7.1",
|
setup(name = "milter", version = "0.7.2",
|
||||||
description="Python interface to sendmail milter API",
|
description="Python interface to sendmail milter API",
|
||||||
long_description="""\
|
long_description="""\
|
||||||
This is a python extension module to enable python scripts to
|
This is a python extension module to enable python scripts to
|
||||||
|
|||||||
@@ -45,6 +45,25 @@ For news, bugfixes, etc. visit the home page for this implementation at
|
|||||||
# Terrence is not responding to email.
|
# Terrence is not responding to email.
|
||||||
#
|
#
|
||||||
# $Log$
|
# $Log$
|
||||||
|
# Revision 1.21 2004/11/20 16:37:03 stuart
|
||||||
|
# Handle multi-segment TXT records.
|
||||||
|
#
|
||||||
|
# Revision 1.20 2004/11/19 06:10:30 stuart
|
||||||
|
# Use PermError exception instead of reporting unknown.
|
||||||
|
#
|
||||||
|
# Revision 1.19 2004/11/09 23:00:18 stuart
|
||||||
|
# Limit recursion and DNS lookups separately.
|
||||||
|
#
|
||||||
|
#
|
||||||
|
# Revision 1.17 2004/09/10 18:08:26 stuart
|
||||||
|
# Return unknown for null mechanism
|
||||||
|
#
|
||||||
|
# Revision 1.16 2004/09/04 23:27:06 stuart
|
||||||
|
# More mechanism aliases.
|
||||||
|
#
|
||||||
|
# Revision 1.15 2004/08/30 21:19:05 stuart
|
||||||
|
# Return unknown for invalid ip syntax in mechanism
|
||||||
|
#
|
||||||
# Revision 1.14 2004/08/23 02:28:24 stuart
|
# Revision 1.14 2004/08/23 02:28:24 stuart
|
||||||
# Remove Perl usage message.
|
# Remove Perl usage message.
|
||||||
#
|
#
|
||||||
@@ -120,7 +139,7 @@ import xml.sax
|
|||||||
# Date: 2004-02-25
|
# Date: 2004-02-25
|
||||||
#
|
#
|
||||||
# A complete reverse translation (SPF -> CID) might be impossible, since
|
# A complete reverse translation (SPF -> CID) might be impossible, since
|
||||||
# there are no way to handle:
|
# there are no ways to handle:
|
||||||
# - PTR and EXISTS mechanism
|
# - PTR and EXISTS mechanism
|
||||||
# - MX mechanism with an different domain as argument
|
# - MX mechanism with an different domain as argument
|
||||||
# - macros
|
# - macros
|
||||||
@@ -284,6 +303,16 @@ except NameError:
|
|||||||
# standard default SPF record
|
# standard default SPF record
|
||||||
DEFAULT_SPF = 'v=spf1 a/24 mx/24 ptr'
|
DEFAULT_SPF = 'v=spf1 a/24 mx/24 ptr'
|
||||||
|
|
||||||
|
# maximum DNS lookups allowed
|
||||||
|
MAX_LOOKUP = 50
|
||||||
|
MAX_RECURSION = 20
|
||||||
|
|
||||||
|
class TempError(Exception):
|
||||||
|
"Temporary SPF error"
|
||||||
|
|
||||||
|
class PermError(Exception):
|
||||||
|
"Permanent SPF error"
|
||||||
|
|
||||||
def check(i, s, h,local=None):
|
def check(i, s, h,local=None):
|
||||||
"""Test an incoming MAIL FROM:<s>, from a client with ip address i.
|
"""Test an incoming MAIL FROM:<s>, from a client with ip address i.
|
||||||
h is the HELO/EHLO domain name.
|
h is the HELO/EHLO domain name.
|
||||||
@@ -329,6 +358,7 @@ class query(object):
|
|||||||
self.cache = {}
|
self.cache = {}
|
||||||
self.exps = dict(EXPLANATIONS)
|
self.exps = dict(EXPLANATIONS)
|
||||||
self.local = local # local policy
|
self.local = local # local policy
|
||||||
|
self.lookups = 0
|
||||||
|
|
||||||
def set_default_explanation(self,exp):
|
def set_default_explanation(self,exp):
|
||||||
exps = self.exps
|
exps = self.exps
|
||||||
@@ -357,19 +387,24 @@ class query(object):
|
|||||||
return ('pass', 250, 'local connections always pass')
|
return ('pass', 250, 'local connections always pass')
|
||||||
|
|
||||||
try:
|
try:
|
||||||
|
self.lookups = 0
|
||||||
if not spf:
|
if not spf:
|
||||||
spf = self.dns_spf(self.d)
|
spf = self.dns_spf(self.d)
|
||||||
if self.local and spf:
|
if self.local and spf:
|
||||||
spf += ' ' + self.local
|
spf += ' ' + self.local
|
||||||
return self.check1(spf, self.d, 0)
|
return self.check1(spf, self.d, 0)
|
||||||
except DNS.DNSError:
|
except DNS.DNSError,x:
|
||||||
return ('error', 450, 'SPF DNS Error')
|
return ('error', 450, 'SPF DNS Error: ' + str(x))
|
||||||
|
except TempError,x:
|
||||||
|
return ('error', 450, 'SPF Temporary Error: ' + str(x))
|
||||||
|
except PermError,x:
|
||||||
|
return ('error', 550, 'SPF Permanent Error: ' + str(x))
|
||||||
|
|
||||||
def check1(self, spf, domain, recursion):
|
def check1(self, spf, domain, recursion):
|
||||||
# spf rfc: 3.7 Processing Limits
|
# spf rfc: 3.7 Processing Limits
|
||||||
#
|
#
|
||||||
if recursion > 20:
|
if recursion > MAX_RECURSION:
|
||||||
self.prob = 'Mechanisms used too many DNS lookups'
|
self.prob = 'Too many levels of recursion'
|
||||||
return ('unknown', 250, 'SPF recursion limit exceeded')
|
return ('unknown', 250, 'SPF recursion limit exceeded')
|
||||||
try:
|
try:
|
||||||
tmp, self.d = self.d, domain
|
tmp, self.d = self.d, domain
|
||||||
@@ -425,6 +460,7 @@ class query(object):
|
|||||||
m, arg, cidrlength = parse_mechanism(mech, self.d)
|
m, arg, cidrlength = parse_mechanism(mech, self.d)
|
||||||
|
|
||||||
# map '?' '+' or '-' to 'unknown' 'pass' or 'fail'
|
# map '?' '+' or '-' to 'unknown' 'pass' or 'fail'
|
||||||
|
if m:
|
||||||
result = RESULTS.get(m[0])
|
result = RESULTS.get(m[0])
|
||||||
if result:
|
if result:
|
||||||
# eat '?' '+' or '-'
|
# eat '?' '+' or '-'
|
||||||
@@ -433,7 +469,7 @@ class query(object):
|
|||||||
# default pass
|
# default pass
|
||||||
result = 'pass'
|
result = 'pass'
|
||||||
|
|
||||||
if m in ['a', 'mx', 'ptr', 'exists', 'include']:
|
if m in ['a', 'mx', 'ptr', 'prt', 'exists', 'include']:
|
||||||
arg = self.expand(arg)
|
arg = self.expand(arg)
|
||||||
|
|
||||||
if m == 'include':
|
if m == 'include':
|
||||||
@@ -442,18 +478,12 @@ class query(object):
|
|||||||
arg, recursion + 1)
|
arg, recursion + 1)
|
||||||
if res == 'pass':
|
if res == 'pass':
|
||||||
break
|
break
|
||||||
if res in ('fail','neutral','softfail'):
|
|
||||||
continue
|
|
||||||
if res == 'none':
|
if res == 'none':
|
||||||
self.prob = \
|
raise PermError(
|
||||||
'Could not find a valid SPF record'
|
'No valid SPF record for included domain')
|
||||||
res = 'unknown'
|
continue
|
||||||
return res,code,txt
|
|
||||||
else:
|
else:
|
||||||
self.prob = 'Required option is missing'
|
raise PermError('include mechanism missing domain')
|
||||||
self.mech.append(mech)
|
|
||||||
return ('unknown', 250, 'missing SPF option')
|
|
||||||
|
|
||||||
elif m == 'all':
|
elif m == 'all':
|
||||||
break
|
break
|
||||||
|
|
||||||
@@ -472,9 +502,15 @@ class query(object):
|
|||||||
break
|
break
|
||||||
|
|
||||||
elif m in ('ip4', 'ipv4', 'ip') and arg != self.d:
|
elif m in ('ip4', 'ipv4', 'ip') and arg != self.d:
|
||||||
|
try:
|
||||||
if cidrmatch(self.i, [arg], cidrlength):
|
if cidrmatch(self.i, [arg], cidrlength):
|
||||||
break
|
break
|
||||||
elif m == 'ip6':
|
except socket.error:
|
||||||
|
self.mech.append(mech)
|
||||||
|
self.prob = 'Bad mechanism syntax found'
|
||||||
|
return ('unknown',250,'SPF mechanism syntax error')
|
||||||
|
|
||||||
|
elif m in ('ip6', 'ipv6'):
|
||||||
# Until we support IPV6, we should never
|
# Until we support IPV6, we should never
|
||||||
# get an IPv6 connection. So this mech
|
# get an IPv6 connection. So this mech
|
||||||
# will never match.
|
# will never match.
|
||||||
@@ -488,10 +524,7 @@ class query(object):
|
|||||||
else:
|
else:
|
||||||
# unknown mechanisms cause immediate unknown
|
# unknown mechanisms cause immediate unknown
|
||||||
# abort results
|
# abort results
|
||||||
self.mech.append(mech)
|
raise PermError('Unknown mechanism found: ' + mech)
|
||||||
self.prob = 'Unknown mechanism found'
|
|
||||||
return ('unknown',250,'unknown SPF mechanism')
|
|
||||||
|
|
||||||
else:
|
else:
|
||||||
# no matches
|
# no matches
|
||||||
if redirect:
|
if redirect:
|
||||||
@@ -630,7 +663,7 @@ class query(object):
|
|||||||
def dns_txt(self, domainname):
|
def dns_txt(self, domainname):
|
||||||
"Get a list of TXT records for a domain name."
|
"Get a list of TXT records for a domain name."
|
||||||
if domainname:
|
if domainname:
|
||||||
return [t for a in self.dns(domainname, 'TXT') for t in a]
|
return [''.join(a) for a in self.dns(domainname, 'TXT')]
|
||||||
return []
|
return []
|
||||||
|
|
||||||
def dns_mx(self, domainname):
|
def dns_mx(self, domainname):
|
||||||
@@ -672,6 +705,9 @@ class query(object):
|
|||||||
pre: qtype in ['A', 'AAAA', 'MX', 'PTR', 'TXT', 'SPF']
|
pre: qtype in ['A', 'AAAA', 'MX', 'PTR', 'TXT', 'SPF']
|
||||||
post: isinstance(__return__, types.ListType)
|
post: isinstance(__return__, types.ListType)
|
||||||
"""
|
"""
|
||||||
|
self.lookups += 1
|
||||||
|
if self.lookups > MAX_LOOKUP:
|
||||||
|
raise PermError('Too many DNS lookups')
|
||||||
result = self.cache.get( (name, qtype) )
|
result = self.cache.get( (name, qtype) )
|
||||||
cname = None
|
cname = None
|
||||||
if not result:
|
if not result:
|
||||||
|
|||||||
@@ -0,0 +1,128 @@
|
|||||||
|
From leec@windowsshop.com Fri Sep 10 11:48:25 2004
|
||||||
|
Message-ID: <4141CDD4.7040305@windowsshop.com>
|
||||||
|
Date: Fri, 10 Sep 2004 11:52:52 -0400
|
||||||
|
From: Lee Connor <leec@windowsshop.com>
|
||||||
|
User-Agent: Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.4) Gecko/20030624 Netscape/7.1 (ax)
|
||||||
|
X-Accept-Language: en-us, en
|
||||||
|
MIME-Version: 1.0
|
||||||
|
To: Cleo Matthews-Conley <cleom@windowsshop.com>,
|
||||||
|
Tony Collini <tonyc@windowsshop.com>,
|
||||||
|
John Higinbothom <johnh@windowsshop.com>
|
||||||
|
CC: Rich Higgins <richh@windowsshop.com>
|
||||||
|
Subject: [Fwd: [Fwd: Customer Concerns]]
|
||||||
|
Content-Type: multipart/mixed;
|
||||||
|
boundary="------------020209070802060007090105"
|
||||||
|
|
||||||
|
This is a multi-part message in MIME format.
|
||||||
|
--------------020209070802060007090105
|
||||||
|
Content-Type: text/plain; charset=us-ascii; format=flowed
|
||||||
|
Content-Transfer-Encoding: 7bit
|
||||||
|
|
||||||
|
Cleo - please review attached feedback from Sales team.......I recall at
|
||||||
|
an early meeting after we moved in you and Tony (and maybe 1 or 2
|
||||||
|
others) were going to develop a voice mail procedure or instruction
|
||||||
|
sheet for all staff. It looks like we really need this to get what we
|
||||||
|
are looking for from the system. Please let me know when you can produce
|
||||||
|
this and give a draft to the managers here for review.
|
||||||
|
Thanks,
|
||||||
|
Lee
|
||||||
|
|
||||||
|
|
||||||
|
--------------020209070802060007090105
|
||||||
|
Content-Type: message/rfc822;
|
||||||
|
name="[Fwd: Customer Concerns]"
|
||||||
|
Content-Transfer-Encoding: 7bit
|
||||||
|
Content-Disposition: inline;
|
||||||
|
filename="[Fwd: Customer Concerns]"
|
||||||
|
|
||||||
|
Return-Path: <richh@windowsshop.com>
|
||||||
|
Received: from windowsshop.com (pc147.windowsshop.com [192.168.100.147] (may be forged))
|
||||||
|
by lord.windowsshop.com (8.12.10/8.12.10) with ESMTP id i89KCClX003425
|
||||||
|
for <leec@windowsshop.com>; Thu, 9 Sep 2004 16:12:12 -0400
|
||||||
|
Message-ID: <4140B851.3020501@windowsshop.com>
|
||||||
|
Date: Thu, 09 Sep 2004 16:08:49 -0400
|
||||||
|
From: Rich <richh@windowsshop.com>
|
||||||
|
User-Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.0.2) Gecko/20021120 Netscape/7.01
|
||||||
|
X-Accept-Language: en-us, en
|
||||||
|
MIME-Version: 1.0
|
||||||
|
To: Lee Connor <leec@windowsshop.com>
|
||||||
|
Subject: [Fwd: Customer Concerns]
|
||||||
|
Content-Type: multipart/mixed;
|
||||||
|
boundary="------------030301030706020401010801"
|
||||||
|
X-DSpam-Score: 0.000000
|
||||||
|
|
||||||
|
This is a multi-part message in MIME format.
|
||||||
|
--------------030301030706020401010801
|
||||||
|
Content-Type: text/plain; charset=us-ascii; format=flowed
|
||||||
|
Content-Transfer-Encoding: 7bit
|
||||||
|
|
||||||
|
Lee - do you want me to do anything else with this?
|
||||||
|
|
||||||
|
Rich
|
||||||
|
|
||||||
|
<!DSPAM:FEE4D3278234264874834386>
|
||||||
|
|
||||||
|
|
||||||
|
--------------030301030706020401010801
|
||||||
|
Content-Type: message/rfc822; name="Customer Concerns";
|
||||||
|
boundary="===============0045392615=="
|
||||||
|
Content-Transfer-Encoding: 7bit
|
||||||
|
Content-Disposition: inline;
|
||||||
|
filename="Customer Concerns"
|
||||||
|
|
||||||
|
|
||||||
|
Return-Path: <joes@windowsshop.com>
|
||||||
|
Received: from joes (pc148.windowsshop.com [192.168.100.148] (may be forged))
|
||||||
|
by lord.windowsshop.com (8.12.10/8.12.10) with SMTP id i89K9BlX003262
|
||||||
|
for <richh@windowsshop.com>; Thu, 9 Sep 2004 16:09:11 -0400
|
||||||
|
From: "Joe Schmuck" <joes@windowsshop.com>
|
||||||
|
To: <richh@windowsshop.com>
|
||||||
|
Subject: Customer Concerns
|
||||||
|
Date: Thu, 9 Sep 2004 16:08:26 -0400
|
||||||
|
Message-ID: <OFEPKHCCLPIECLFBLDHBAEAECAAA.joes@windowsshop.com>
|
||||||
|
MIME-Version: 1.0
|
||||||
|
Content-Type: text/plain;
|
||||||
|
charset="iso-8859-1"
|
||||||
|
Content-Transfer-Encoding: 7bit
|
||||||
|
X-Priority: 3 (Normal)
|
||||||
|
X-MSMail-Priority: Normal
|
||||||
|
X-Mailer: Microsoft Outlook IMO, Build 9.0.2416 (9.0.2910.0)
|
||||||
|
Importance: Normal
|
||||||
|
X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2800.1106
|
||||||
|
X-DSpam-Score: 0.000000
|
||||||
|
|
||||||
|
Rich:
|
||||||
|
|
||||||
|
Following is a summary of concerns from customers regarding internal
|
||||||
|
communications within WS:
|
||||||
|
|
||||||
|
- Not all employees have activated their voice mail - when this is the
|
||||||
|
case, the system will automatically cut you off
|
||||||
|
- When employees are out of the office, phones are not forwarded to a back
|
||||||
|
up, ie manager
|
||||||
|
- Reception has no record of employee attendance, and therefore will
|
||||||
|
forward call to individual requested - see point 2
|
||||||
|
- Reception directs calls to incorrect individuals
|
||||||
|
- When entering voice mail, if you press '0', system does not default to
|
||||||
|
operator, but puts you back into individual voice mail
|
||||||
|
- Reception phone demeanor has no 'pep'
|
||||||
|
|
||||||
|
Thanks
|
||||||
|
Joe
|
||||||
|
|
||||||
|
|
||||||
|
|
||||||
|
|
||||||
|
---
|
||||||
|
Outgoing mail is certified Virus Free.
|
||||||
|
Checked by AVG anti-virus system (http://www.grisoft.com).
|
||||||
|
Version: 6.0.752 / Virus Database: 503 - Release Date: 9/3/2004
|
||||||
|
|
||||||
|
|
||||||
|
<!DSPAM:FEE4D05F1332634871908793>
|
||||||
|
|
||||||
|
--===============0045392615==--
|
||||||
|
--------------030301030706020401010801--
|
||||||
|
|
||||||
|
--------------020209070802060007090105--
|
||||||
|
|
||||||
Reference in New Issue
Block a user