From leec@windowsshop.com Fri Sep 10 11:48:25 2004 Message-ID: <4141CDD4.7040305@windowsshop.com> Date: Fri, 10 Sep 2004 11:52:52 -0400 From: Lee Connor User-Agent: Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.4) Gecko/20030624 Netscape/7.1 (ax) X-Accept-Language: en-us, en MIME-Version: 1.0 To: Cleo Matthews-Conley , Tony Collini , John Higinbothom CC: Rich Higgins Subject: [Fwd: [Fwd: Customer Concerns]] Content-Type: multipart/mixed; boundary="------------020209070802060007090105" This is a multi-part message in MIME format. --------------020209070802060007090105 Content-Type: text/plain; charset=us-ascii; format=flowed Content-Transfer-Encoding: 7bit Cleo - please review attached feedback from Sales team.......I recall at an early meeting after we moved in you and Tony (and maybe 1 or 2 others) were going to develop a voice mail procedure or instruction sheet for all staff. It looks like we really need this to get what we are looking for from the system. Please let me know when you can produce this and give a draft to the managers here for review. Thanks, Lee --------------020209070802060007090105 Content-Type: message/rfc822; name="[Fwd: Customer Concerns]" Content-Transfer-Encoding: 7bit Content-Disposition: inline; filename="[Fwd: Customer Concerns]" Return-Path: Received: from windowsshop.com (pc147.windowsshop.com [192.168.100.147] (may be forged)) by lord.windowsshop.com (8.12.10/8.12.10) with ESMTP id i89KCClX003425 for ; Thu, 9 Sep 2004 16:12:12 -0400 Message-ID: <4140B851.3020501@windowsshop.com> Date: Thu, 09 Sep 2004 16:08:49 -0400 From: Rich User-Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.0.2) Gecko/20021120 Netscape/7.01 X-Accept-Language: en-us, en MIME-Version: 1.0 To: Lee Connor Subject: [Fwd: Customer Concerns] Content-Type: multipart/mixed; boundary="------------030301030706020401010801" X-DSpam-Score: 0.000000 This is a multi-part message in MIME format. --------------030301030706020401010801 Content-Type: text/plain; charset=us-ascii; format=flowed Content-Transfer-Encoding: 7bit Lee - do you want me to do anything else with this? Rich --------------030301030706020401010801 Content-Type: message/rfc822; name="Customer Concerns"; boundary="===============0045392615==" Content-Transfer-Encoding: 7bit Content-Disposition: inline; filename="Customer Concerns" Return-Path: Received: from joes (pc148.windowsshop.com [192.168.100.148] (may be forged)) by lord.windowsshop.com (8.12.10/8.12.10) with SMTP id i89K9BlX003262 for ; Thu, 9 Sep 2004 16:09:11 -0400 From: "Joe Schmuck" To: Subject: Customer Concerns Date: Thu, 9 Sep 2004 16:08:26 -0400 Message-ID: MIME-Version: 1.0 Content-Type: text/plain; charset="iso-8859-1" Content-Transfer-Encoding: 7bit X-Priority: 3 (Normal) X-MSMail-Priority: Normal X-Mailer: Microsoft Outlook IMO, Build 9.0.2416 (9.0.2910.0) Importance: Normal X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2800.1106 X-DSpam-Score: 0.000000 Rich: Following is a summary of concerns from customers regarding internal communications within WS: - Not all employees have activated their voice mail - when this is the case, the system will automatically cut you off - When employees are out of the office, phones are not forwarded to a back up, ie manager - Reception has no record of employee attendance, and therefore will forward call to individual requested - see point 2 - Reception directs calls to incorrect individuals - When entering voice mail, if you press '0', system does not default to operator, but puts you back into individual voice mail - Reception phone demeanor has no 'pep' Thanks Joe --- Outgoing mail is certified Virus Free. Checked by AVG anti-virus system (http://www.grisoft.com). Version: 6.0.752 / Virus Database: 503 - Release Date: 9/3/2004 --===============0045392615==-- --------------030301030706020401010801-- --------------020209070802060007090105--