Stuart Gathman
129 lines
4.4 KiB
Plaintext
129 lines
4.4 KiB
Plaintext
From leec@windowsshop.com Fri Sep 10 11:48:25 2004
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Message-ID: <4141CDD4.7040305@windowsshop.com>
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Date: Fri, 10 Sep 2004 11:52:52 -0400
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From: Lee Connor <leec@windowsshop.com>
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User-Agent: Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.4) Gecko/20030624 Netscape/7.1 (ax)
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X-Accept-Language: en-us, en
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MIME-Version: 1.0
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To: Cleo Matthews-Conley <cleom@windowsshop.com>,
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Tony Collini <tonyc@windowsshop.com>,
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John Higinbothom <johnh@windowsshop.com>
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CC: Rich Higgins <richh@windowsshop.com>
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Subject: [Fwd: [Fwd: Customer Concerns]]
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Content-Type: multipart/mixed;
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boundary="------------020209070802060007090105"
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--------------020209070802060007090105
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Cleo - please review attached feedback from Sales team.......I recall at
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an early meeting after we moved in you and Tony (and maybe 1 or 2
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others) were going to develop a voice mail procedure or instruction
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sheet for all staff. It looks like we really need this to get what we
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are looking for from the system. Please let me know when you can produce
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this and give a draft to the managers here for review.
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Thanks,
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Lee
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--------------020209070802060007090105
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Content-Type: message/rfc822;
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name="[Fwd: Customer Concerns]"
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filename="[Fwd: Customer Concerns]"
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Return-Path: <richh@windowsshop.com>
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Received: from windowsshop.com (pc147.windowsshop.com [192.168.100.147] (may be forged))
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by lord.windowsshop.com (8.12.10/8.12.10) with ESMTP id i89KCClX003425
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for <leec@windowsshop.com>; Thu, 9 Sep 2004 16:12:12 -0400
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Message-ID: <4140B851.3020501@windowsshop.com>
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Date: Thu, 09 Sep 2004 16:08:49 -0400
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From: Rich <richh@windowsshop.com>
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User-Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.0.2) Gecko/20021120 Netscape/7.01
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MIME-Version: 1.0
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To: Lee Connor <leec@windowsshop.com>
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Subject: [Fwd: Customer Concerns]
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Content-Type: multipart/mixed;
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--------------030301030706020401010801
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Lee - do you want me to do anything else with this?
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Rich
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<!DSPAM:FEE4D3278234264874834386>
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--------------030301030706020401010801
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Content-Type: message/rfc822; name="Customer Concerns";
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boundary="===============0045392615=="
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filename="Customer Concerns"
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Return-Path: <joes@windowsshop.com>
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Received: from joes (pc148.windowsshop.com [192.168.100.148] (may be forged))
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by lord.windowsshop.com (8.12.10/8.12.10) with SMTP id i89K9BlX003262
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for <richh@windowsshop.com>; Thu, 9 Sep 2004 16:09:11 -0400
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From: "Joe Schmuck" <joes@windowsshop.com>
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To: <richh@windowsshop.com>
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Subject: Customer Concerns
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Date: Thu, 9 Sep 2004 16:08:26 -0400
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Message-ID: <OFEPKHCCLPIECLFBLDHBAEAECAAA.joes@windowsshop.com>
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MIME-Version: 1.0
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Rich:
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Following is a summary of concerns from customers regarding internal
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communications within WS:
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- Not all employees have activated their voice mail - when this is the
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case, the system will automatically cut you off
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- When employees are out of the office, phones are not forwarded to a back
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up, ie manager
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- Reception has no record of employee attendance, and therefore will
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forward call to individual requested - see point 2
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- Reception directs calls to incorrect individuals
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- When entering voice mail, if you press '0', system does not default to
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operator, but puts you back into individual voice mail
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- Reception phone demeanor has no 'pep'
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Thanks
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Joe
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---
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Outgoing mail is certified Virus Free.
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Checked by AVG anti-virus system (http://www.grisoft.com).
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Version: 6.0.752 / Virus Database: 503 - Release Date: 9/3/2004
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<!DSPAM:FEE4D05F1332634871908793>
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--===============0045392615==--
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--------------030301030706020401010801--
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--------------020209070802060007090105--
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